Sources of miscommunication: Searching for contextual information in communication between Chinese and Danish collaborators
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
Based on an interpretative case study investigating the communication between Danish and Chinese engineers in a global medical engineering company, we identified four key sources of miscommunication: 1) lack of common communication protocols; 2) exclusion of participants; 3) political motives; and 4) misinterpretation of common terms. This paper posits that all four challenges are related to a lack of contextual information due to geographical dislocation and not, as initially assumed, to cultural differences. This finding is essential when investigating cross-cultural communication, because it suggests that we should not forget to examine ordinary communication issues when researching communication between people from different cultural backgrounds.
Original language | English |
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Title of host publication | ICIC 2012 - Proceedings of the 4th International Conference on Intercultural Collaboration |
Number of pages | 10 |
Publisher | Association for Computing Machinery, Inc |
Publication date | 21 Mar 2012 |
Pages | 21-30 |
ISBN (Electronic) | 9781450308182 |
DOIs | |
Publication status | Published - 21 Mar 2012 |
Externally published | Yes |
Event | 4th Association for Computing Machinery's International Conference on Intercultural Collaboration, ICIC 2012 - Bengaluru, India Duration: 21 Mar 2012 → 23 Mar 2012 |
Conference
Conference | 4th Association for Computing Machinery's International Conference on Intercultural Collaboration, ICIC 2012 |
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Land | India |
By | Bengaluru |
Periode | 21/03/2012 → 23/03/2012 |
Sponsor | ACM SIGCHI |
Bibliographical note
Publisher Copyright:
Copyright 2012 ACM.
- Distributed collaboration, Global engineering, Intercultural collaboration, Miscommunication, Virtual teams
Research areas
ID: 285805848